PRIVACY POLICY

Last updated: 21/08/2025

1. WHO WE ARE

This Privacy Policy explains how Officore (“we”, “us”, “our”)
collects, uses and protects your personal information when you visit officore.co.uk (the “Site”)
or purchase our products.

2. WHAT WE COLLECT

• Identity & Contact — name, email, phone, billing & shipping address.
• Order Details — items purchased, values, delivery preferences, support history.
• Payment — card details are entered via our secure payment provider(s); we do not store full card numbers.
• Account — login, hashed password, wishlist, saved addresses.
• Communications — messages sent via forms and to our support/B2B inboxes.
• Technical — IP address, device/browser, pages viewed, cookies and similar technologies (see our
  Cookie Policy).

3. HOW WE COLLECT DATA

• Directly from you — when you browse, create an account, place an order, contact us or subscribe to marketing.
• Automatically — via cookies/analytics while using the Site.
• From third parties — payment providers, delivery partners (status/verification) and fraud-prevention tools.

4. HOW WE USE YOUR DATA (PURPOSES & LEGAL BASES)

• Process orders & deliver products — to perform a contract with you.
• Account & customer service — legitimate interests and/or contract performance.
• Payments & fraud prevention — legitimate interests and legal obligations.
• Marketing (news, offers) — with your consent (you can unsubscribe at any time).
• Analytics & Site improvement — legitimate interests (to operate, secure and improve our services).
• Legal & tax compliance — legal obligations.

5. SHARING YOUR DATA

We share data with trusted providers only where necessary to run the Site and fulfil your orders:

• Payment processors — to take and verify payments.
• Couriers & logistics — to deliver your order and provide tracking.
• IT, hosting & analytics — to operate, secure and monitor performance of the Site.
• Professional services — accountants, legal advisors where required.

We do not sell your personal data.

6. INTERNATIONAL TRANSFERS

If data is transferred outside the UK/EEA, we use appropriate safeguards such as the UK IDTA/EU Standard Contractual Clauses
or an adequacy decision.

7. DATA RETENTION

• Orders & invoices — typically 6 years (tax/accounting).
• Support enquiries — up to 24 months.
• Marketing records — until you unsubscribe or withdraw consent.
• Cookies/analytics — per our Cookie Policy and your browser settings.

8. SECURITY

We implement appropriate technical and organisational measures (encrypted transport, access controls, backups).
No method is 100% secure — please keep your credentials confidential and update your password regularly.

9. MARKETING CHOICES

• Marketing emails are sent only with your consent. Click Unsubscribe in any email or contact
  info@officore.co.uk.
• B2B partners can reach us at b2b@officore.co.uk.
• Manage cookies in your browser or see our Cookie Policy.

10. YOUR RIGHTS (UK GDPR)

You may request access, rectification, erasure, restriction, portability, and object to processing based on legitimate interests or
direct marketing. Where processing relies on consent, you can withdraw it at any time.

To exercise your rights, email info@officore.co.uk. We may need to verify your identity.

11. CHILDREN

Our Site is not intended for children under 16 and we do not knowingly collect data from children.

12. COOKIES

We use cookies and similar technologies for essential operation, analytics and personalisation. Details (types, purposes, retention)
are set out in our Cookie Policy. You can adjust preferences at any time.

13. COMPLAINTS

If you have concerns, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO):
ico.org.uk or call 0303 123 1113.

14. CHANGES TO THIS POLICY

We may update this Policy from time to time. Any changes will be posted on this page with the updated date.

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