TERMS AND CONDITIONS

Last updated: 21/08/2025

1. INTRODUCTION

Welcome to Officore (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of officore.co.uk (the “Service”) and any purchase you make from us.

By accessing or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

2. DEFINITIONS

• “Company” means TERMBRAY LIMITED trading as Officore.
• “Customer” or “you” means the individual using the Service and/or purchasing Products.
• “Products” means office technology and supplies sold on the website (e.g., printers, desktop computers, headsets, consumables and related accessories).
• “Order” means your request to buy Products from us.
• “Contract” means the legally binding agreement formed when we accept your Order.

3. PRODUCT INFORMATION AND AVAILABILITY

3.1 Descriptions

We aim to keep descriptions, specifications, prices and availability accurate. However, we do not guarantee that content is error-free, complete, current or reliable.

3.2 Images

Images are illustrative. Actual items may differ slightly due to display settings, lighting or production variations.

3.3 Availability

All Products are subject to stock. We may discontinue items without notice. If an item becomes unavailable after you order, we will notify you and offer to:

• wait for restock,
• choose a substitute of equal or higher value, or
• cancel with a full refund.

3.4 Technical specifications

Specs are provided in good faith but may change without notice. Please verify key specs before purchase.

4. PRICING AND PAYMENT

4.1 Prices

Prices are in GBP and include VAT where applicable. Price changes do not affect Orders already confirmed.

4.2 Payment methods

We accept debit and credit cards (Visa, Mastercard).

4.3 Payment security

Payments are processed via secure, encrypted connections. We do not store card details on our servers.

4.4 Authorisation

By submitting payment details, you authorise us to charge your chosen method. If authorisation fails, the Order will not proceed.

4.5 Pricing errors

In case of an obvious pricing error, we may cancel the Order and refund you, even after an order confirmation.

5. DELIVERY AND SHIPPING

5.1 Delivery Areas

We deliver across the United Kingdom and to many international destinations. Available services and prices are shown at checkout based on destination and weight. Some locations may be excluded or limited by carrier restrictions.

5.2 Delivery Charges

• UK Standard: £9.99 flat rate
• UK Free Delivery: Orders over £50 (after discounts)
• International: Calculated at checkout

5.3 Delivery Times

• UK Standard: 3–14 business days
• International Tracked: typical 5–21 business days (country/service-dependent)

Times are estimates and not guaranteed. We are not liable for delays due to carriers, customs or events beyond our control.

5.4 Customs, Duties & Taxes (International)

Import duties/taxes/fees (if any) are payable by the recipient and are not included in our item price or UK shipping charges. Customs processing may cause delays.

5.5 Address & Failed Deliveries

You must provide a complete and accurate address. If delivery is attempted and unsuccessful or refused, redelivery/return charges may apply.

5.6 Risk and Title

Risk passes on delivery. Title passes upon receipt of cleared funds.

6. ORDER PROCESS

6.1 Placing an order

Your Order is an offer to buy. Acceptance occurs when we email an order confirmation.

6.2 Confirmation

We’ll send a confirmation email including your Order details and estimated delivery.

6.3 Changes

Changes after confirmation may not be possible. Contact us immediately if you need to amend details.

6.4 Cancellation by us

We may cancel for reasons including: unavailability, failed payment, suspected fraud, obvious pricing errors, or force-majeure events.

7. RETURNS AND REFUNDS

7.1 Statutory rights

Nothing here affects your statutory rights under the Consumer Rights Act 2015 and other applicable laws.

7.2 Return window

You may return Products within 30 days of delivery for a refund, subject to the conditions below.

7.3 Condition of returns

• Unused and in original condition,
• in original packaging with all accessories and documentation,
• undamaged (reasonable inspection excepted).

7.4 How to return

1. Email info@officore.co.uk within the return period,
2. obtain an RMA number,
3. pack securely and mark the RMA clearly,
4. use the specified return method.

7.5 Return shipping

• Return postage is your responsibility unless the item is faulty or incorrect.
• We recommend tracked and insured services.

7.6 Refunds

Refunds are processed within 14 days of receiving the return, to the original payment method.

7.7 Faulty items

Faulty Products will be repaired, replaced or refunded as appropriate under the Consumer Rights Act 2015.

8. WARRANTIES AND LIABILITY

8.1 Manufacturer warranties

Manufacturer warranties may apply and vary by item.

8.2 Our warranty

We warrant against defects in materials and workmanship for 12 months from delivery, subject to normal use.

8.3 Liability cap

Our liability is limited to the purchase price of the affected Product, except where prohibited by law.

8.4 Exclusions

• Indirect, special or consequential loss,
• loss of profit or business,
• misuse or failure to follow instructions,
• normal wear and tear.

9. INTELLECTUAL PROPERTY

9.1 Our content

All content on the site (text, images, logos, software) is owned by us or used with permission and protected by intellectual property laws.

9.2 Your use

You may use the site for personal, non-commercial purposes only. Do not copy, distribute or create derivative works without written consent.

10. PRIVACY AND DATA PROTECTION

10.1 Privacy

See our Privacy Policy for how we collect, use and protect personal data. By using the Service, you consent to those practices.

10.2 Security

We apply appropriate safeguards but cannot guarantee absolute security.

11. PROHIBITED USES

You agree not to use the Service to:

• engage in unlawful activity or solicit unlawful acts,
• violate applicable laws or regulations,
• infringe intellectual property rights,
• harass, abuse, defame, intimidate or discriminate,
• submit false or misleading information,
• upload or transmit viruses or other malicious code.

12. TERMINATION

We may suspend or terminate access to the Service immediately, with or without notice, for any breach of these Terms.

13. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

14. SEVERABILITY

If any provision is held unenforceable, it will be modified to achieve its intent as far as permitted; the remaining provisions remain in effect.

15. WAIVER

No failure or delay to exercise a right under these Terms constitutes a waiver of that right.

16. CHANGES TO TERMS

We may update these Terms at any time. Where changes are material, we will aim to give reasonable notice before they take effect.

17. FORCE MAJEURE

We are not liable for delays or failures caused by events beyond our reasonable control (including but not limited to natural disasters, war, terrorism, civil disorder, or similar events).

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding the Service and supersede any prior understandings.

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© 2025 TERMBRAY LIMITED. All rights reserved.